This Cork-based contact centre business, is one of the biggest business success stories in recent Irish corporate history. They experienced explosive growth between 2010 and 2015, reaching over 300 staff and their ambitions and client base helped them expand widely across Europe and USA.
We worked with the CEO and the board to recommend a restructuring of the senior leadership team to facilitate more effective realisation of their international growth strategy.
The recommendations were adopted by the Owners and Board of Directors and helped accelerate changes in leadership team structures and personnel. Operating effectiveness improved and USA growth was accelerated